Privacy Policy

Personal Information: When you create an account or book a service, we collect information such as your name, email address, phone number, physical address, and payment information.

Service Details: We collect information about the services you request, including vehicle details, service preferences, location data for service delivery, and booking history.

Device Information: We automatically collect device information including IP address, browser type, operating system, device identifiers, and mobile network information.

Usage Data: We collect information about how you interact with our platform, including pages visited, features used, time spent on the app, and search queries.

Location Information: With your permission, we collect precise location data to facilitate service delivery, match you with nearby service providers, and improve our services.

Communication Data: We store records of your communications with us, including customer support interactions, feedback, and service-related messages.

Service Delivery: To process bookings, coordinate with service providers, facilitate payments, and deliver requested washing and cleaning services.

Account Management: To create and manage your account, authenticate your identity, and provide customer support.

Communication: To send booking confirmations, service updates, promotional offers, newsletters, and respond to your inquiries.

Improvement and Analytics: To analyze usage patterns, conduct research, improve our platform features, and develop new services.

Safety and Security: To detect and prevent fraud, ensure platform security, verify service provider credentials, and protect against unauthorized access.

Legal Compliance: To comply with legal obligations, resolve disputes, enforce our terms, and respond to legal requests.

Marketing: To send you personalized offers, recommendations, and promotional content based on your preferences and service history. You can opt-out at any time.

Service Providers: We share necessary information with service providers who perform services on our behalf, including payment processors, SMS/email providers, cloud hosting services, and analytics platforms.

Business Partners: We may share information with trusted partners for joint marketing initiatives, referral programs, or integrated services, always with your consent.

Legal Requirements: We may disclose information when required by law, in response to legal processes, to protect our rights, prevent fraud, or ensure safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with prior notice to you.

With Your Consent: We may share information with third parties when you explicitly provide consent for specific purposes.

We do not sell your personal information to third parties for their marketing purposes.

We implement industry-standard security measures including encryption (SSL/TLS), secure servers, firewalls, and access controls to protect your information.

Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

We conduct regular security audits, vulnerability assessments, and employee training to maintain data protection standards.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

In the event of a data breach, we will notify affected users in accordance with applicable laws and regulations.

We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze traffic, and deliver personalized content.

Essential Cookies: Required for basic platform functionality, authentication, and security.

Analytics Cookies: Help us understand how users interact with our platform through tools like Google Analytics.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Account information is retained while your account is active and for a reasonable period thereafter to facilitate reactivation if needed.

Booking and transaction records are retained for accounting, tax, and legal compliance purposes, typically for 7 years.

Marketing communications data is retained until you unsubscribe or request deletion.

You can request deletion of your account and associated data at any time, subject to legal retention requirements.

Access: You have the right to access and obtain a copy of your personal information we hold.

Correction: You can update or correct inaccurate information through your account settings or by contacting us.

Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out: You can unsubscribe from marketing communications at any time using the unsubscribe link or contacting us.

Location Services: You can disable location tracking through your device settings, though this may limit certain features.

Data Portability: You have the right to receive your data in a structured, commonly used format.

To exercise these rights, contact us at support@sfykea.com with your request and account details.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Upon verification, we will promptly delete such information from our systems.

Our platform may contain links to third-party websites, services, or applications not operated by us.

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Integration with third-party services (payment gateways, social media) is governed by their respective terms and privacy policies.

Your information may be transferred to and processed in countries other than your country of residence.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

By using our services, you consent to the transfer of your information to our facilities and service providers globally.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

We will notify you of material changes through email, app notifications, or prominent notices on our platform.

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@sfykea.com

Phone: +92-307-524-1969

Address: CARAN Technologies (Pvt.) Ltd., Pakistan

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.